Analysis Knowledge Management in Implementation Enterprise Resource Planning System Using Critical Success Factor (CSF)

Desri Helizar, Rizal Isnanto, Oky Dwi Nurhayati


The implementation of the Critical Success Factor (CSF) method to analyze the successful factors in Enterprise Resource Planning (ERP) is the way to optimize the management strategy and the employment of information technology resource in order to achieve a better management system. The utilization of the management technology is needed in order to support the Government Resource Management System (GRMS) to be better. This research is objecting to understand the factors that is affecting successfulness of implementing ERP in Dinas Komunikasi dan Informatika (Diskominfo). An analysis of the successful factors and indicators from the ERP’s implementation (GRMS) in the Diskominfo will be carried out using the CSF method and SEM-PLS application. The total of the respondents participating on this study are 174, including employee and non-employee of the Diskominfo Institution. The results gain in this research are the factors affecting successful implementation of the ERP through GRMS. The analysis results of the factors and indicators will be used to suggest improvements to the implementation of GRMS in the Diskominfo institution, so that its services in the future will be better.



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